Shipping Policy

Shipping Policy v1.6. Sep. 15th 2024

Disclaimer

Shipping times and processes may vary depending on your location, as different courier companies handle orders differently. It’s crucial for you to provide accurate delivery information and a valid shipping address accessible by local couriers. Once your order is shipped from our warehouse, we no longer have control over the shipping process.

We are not responsible for any delivery issues resulting from factors beyond our control, such as incorrect addresses or problems with the courier service. Any delays or extra costs incurred due to address changes made by the buyer during the shipping process are the buyer's responsibility.

For any delivery delays or package losses caused by the courier, we recommend contacting them directly. If you face difficulties resolving the issue, please contact us, and we will help you by reaching out to the courier company on your behalf.

Delivery Information

To ensure a smooth delivery, please provide accurate delivery details, including your email address, phone number, and shipping address. Check your email regularly and keep your phone handy after placing your order so our customer service or courier staff can reach you if needed.

Delivery requirements may differ based on transportation policies in various countries. Therefore, the seller might request additional information necessary for the delivery process.

Specific regions have additional requirements:

  • Russia: Please provide the company name and address to avoid extended delivery times.
  • Brazil: A personal tax number is required for order acceptance by the logistics company.
  • Taiwan, China: The recipient must be authenticated through the "EZ Way" app.

Thank you for providing accurate delivery information and adhering to regional requirements to ensure a smooth delivery experience.

Shipping Methods & Delivery Time

To offer competitive shipping rates, Stavo has established varying logistics fees for different countries. We provide three shipping methods and three delivery zones covering most countries and regions worldwide, aiming to satisfy our customers.

Free Shipping

  • Standard Shipping: Available for most countries (excluding remote areas) on orders over $49.99.
  • Fast/Free DDP Shipping: Available for most countries (excluding remote areas) on orders over $299.